Warranty & Returns

PayPal Reader Return Policy

What if I need to return my PayPal Card Reader?
You can return your reader within 30 days from purchase date if purchased online from PayPal, or through the PayPal Here app.

If you purchased your reader from an authorized retailer, please contact the retailer for their return policy. If the retailer can no longer accept returns and your reader is defective, please return directly to PayPal. Please see our warranty policy below.

How do I return my PayPal Card Reader?
Please call Customer Service at 1-877-569-1136.

PayPal Reader Warranty Policy

Does my PayPal Card Reader come with a product warranty?
PayPal provides the PayPal Here device with a 12 month return period beginning on the shipment date or in-store purchase date. During this period, PayPal warrants that the device will be free of material defects that prevents its normal operation.

PayPal is not liable for any damages or defects to the PayPal Here device caused by improper use or by accident, malicious damage, hazard, excess humidity, liquid ingress, electrical stress, or other environmental conditions not commonly found in a normal safe working environment. Please note that each device is fitted with a liquid sensor and its reaction to liquid will serve as proof of liquid ingress having occurred.

PayPal is not liable if the defect arises because you have failed to follow PayPal’s written instructions as to storage, installation, commissioning, use or maintenance of the PayPal Here device or if you alter or attempt to repair the relevant PayPal Here device without the written consent of PayPal.

How do I start a warranty claim?
Please call Customer Service at 1-877-569-1136 to start a warranty claim.


Frequently Asked Questions 

Sales Tax Exemption Policy

How do I receive a Sales Tax exemption on my order?

PayPal will refund sales tax on purchases to eligible Sales Tax exempt organizations with a properly completed exemption certificate or other acceptable proof of exempt status in the state where the items will be shipped.

Once you have completed your device purchase, please forward the confirmation email and a valid Sales and Use Tax Exemption Certificate to taxexempt@paypal.com. Please ensure the name of the purchaser matches the Certificate and all applicable fields are completed. Once your organization's Sales and Use Tax exemption has been verified, PayPal will refund all applicable taxes to your organization’s PayPal account. After approval, future orders will not be charged sales tax when the order is settled (it may appear on order confirmations), provided valid proof of exemption is on file for the state(s) where the items will be shipped. 

You'll be notified via email once your tax exempt request has been approved. It may take up to 3-5 business days.


Window Stickers

How do I get extra acceptance stickers for by business?

A sheet of two extra stickers is available here for purchase.